In an ongoing effort to improve the quality of services provided, Christian Home Services, Inc. conducted surveys to determine the level of satisfaction felt by consumers, guardians, staff, and other agencies that work with Christian Home Services Inc.
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Executive Director Review and Improvement Plan The survey results were very positive. When you put a percentage on all the questions asked, Christian Home Services Inc had a 146/159 positive or satisfied responses for 92%. Out of 150 surveys solicited only a return of 57 was disappointing, however our agency is happy with the overall satisfaction rate. Question #2 of the referral agency result was the lowest overall satisfaction of 13/16 for 81% of which only 3/16 responded that they were not satisfied. CHS has addressed this by hiring another client services supervisor. This enable CHS to be more responsive to referral agencies and better supervise the CHS client case load. CHS also has a return telephone message policy of within 24 hours, email and cell phones for upper management. 2010 Satisfaction Survey results Referral Agency Survey Question: Are you generally satisfied with the services CHS provides? 0/16 not satisfied, 17/17 satisfied or extremely satisfied for 100% satisfaction rate. Question: Does CHS respond in a timely manner? 3/16 not satisfied, 13/16 satisfied or extremely satisfied for 81% satisfaction rate. Question: Are you satisfied with our staff? 0/16 not satisfied, 16/16 satisfied or extremely satisfied for 100% satisfaction rate. Question: Does CHS respond with creative solutions? 1/16 not satisfied, 15/16 satisfied or extremely satisfied for 94% satisfaction rate. Question: Are CHS staff professional? 0/16 not satisfied, 16/16 satisfied or extremely satisfied for 100% satisfaction rate.
Consumer/ Guardian Survey results Question: Are you satisfied with the services given to the individual you are guardian for? 2/40 not satisfied, 38/40 satisfied or extremely satisfied for a 95% satisfaction rate. Question: Are the needs of the person served being met? 3/40 not satisfied, 37/40 satisfied or extremely satisfied for a 93% satisfaction rate. Question: Are you satisfied with the staff proving services? 3/40 not satisfied, 37/40 satisfied or extremely satisfied for a 93% satisfaction rate. Question: Are you satisfied with the communication with the home staff/supervisor? 5/39 not satisfied, 34/39 satisfied or extremely satisfied for an 87% satisfaction rate.
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Surveys like these are just a small part of our company's overall focus toward the promotion and improvement of our services, informed interaction with other organizations, and compassionate care. We strive to provide only the finest services to you and your family.